Returns & refunds
Quick answer
You have 30 days to return anything for a full refund, and we pay the return postage. Email us with your order number and a prepaid label comes back the same working day - no forms, no interrogation.
Returns and our 100% money-back guarantee
We want you to love your glasses. If you do not, here is exactly what happens - no small print gymnastics.
The guarantee: every order is covered by a 100% money-back guarantee. If your glasses are not right - wrong shape, wrong colour, wrong vibe, no reason needed - you get a full refund.
You have 30 days from the day your order arrives to tell us you would like to return it. That is enough time to wear them on real calls, real sessions and in front of your most honest mirror.
We pay the return postage. Email us and we will send you a prepaid return label. Returning a pair of glasses should not cost you a penny, and with us it does not.
How to return:
- Email hello@thebluelightglassesco.co.uk with your order number.
- We reply with a prepaid label - print it, stick it on, post it.
- Once the glasses reach us, we refund the full amount to your original payment method within 5 working days.
Home Try-On returns work the same way - the prepaid label comes in the box, so you can send back the frames you are not keeping without even emailing us.
That is the whole policy. No restocking fees, no store-credit-only nonsense, no interrogation.
At a glance
At a glance
- 30 days to return anything for a full refund
- We pay the return postage - a prepaid label, not a chargeback
- Email your order number and the label comes back the same working day
- Refunds go to your original payment method once the frames arrive back
- This is on top of your statutory rights as a UK consumer
30 days, no quibble
Love them, or it costs you nothing
If your frames are not right, send them back within 30 days for a full refund. We pay the return postage. No forms in triplicate, no interrogation.
Email us
One line is enough. Tell us the order number and what did not work.
Prepaid label
We send a prepaid return label the same working day. Postage is on us.
Full refund
Refunded to your original payment method as soon as the frames land back.
Questions
Returns & refunds — questions
What is your returns policy?
Thirty days from delivery, full refund, and we pay the return postage. Email us with your order number and we send a prepaid label the same working day.
Do I have to pay to return something?
No. Return postage is on us, which is deliberately different from the marketplace norm where the postage often costs more than the item.
How long does a refund take?
We refund to your original payment method as soon as the frames land back with us. Your bank then typically takes a further three to five working days to show it.
Can I exchange rather than refund?
Yes. Say so in your email and we will send the replacement out rather than refunding - usually faster than returning and reordering.